Operations, workstations & consulting
IT support
One point of contact instead of five phone numbers
What this is about
Many businesses only call when nothing works any more. With a fixed support arrangement we turn that around: regular care, clear response times and a contact who knows your setup.
What is included
- Fixed monthly flat rate per system
- Committed response times
- Remote maintenance and on-site visits
- Regular care instead of firefighting
- Annual meeting with recommendations
Process
How we go about it.
Survey
Record and assess what is in place.
Agree
Define scope, hours and price.
Take over
Organise access and create documentation.
Support
Ongoing operation with reporting.
Frequent questions
This is what we are often asked.
What does support cost?
It depends on the number of systems and workstations. We give a fixed monthly price, not an open-ended bill.
Are on-site visits included?
Depending on the agreement. The usual arrangement is remote maintenance in the price, with on-site visits charged by effort or as a block of hours.
What about outside those hours?
With on-call cover if you wish. Without an agreement, matters are handled the next working day.
Sollen wir uns das ansehen?
Ein kurzes Gespräch genügt, um einzuschätzen, was in Ihrem Betrieb sinnvoll ist — und was nicht.