Operations, workstations & consulting
IT documentation
Knowledge that does not leave with one person
What this is about
In many businesses exactly one person knows how everything fits together. We write it down, in a way that is understandable, current and usable by an outsider in an emergency.
What is included
- Overview of all systems and their roles
- Network diagram and dependencies
- Access held in the password vault, not in the document
- Contracts, deadlines and contacts
- Updating with every change
Process
How we go about it.
Collect
Gather the knowledge that exists.
Organise
Structure and responsibilities.
Write
Short, understandable, with pictures.
Maintain
Update whenever things change.
Frequent questions
This is what we are often asked.
Who maintains the documentation?
We do, as part of the support. Without clear responsibility it goes out of date within months.
Should passwords go in it?
No, only a reference to the password vault.
What if we change provider?
Then you take the documentation with you. It belongs to you.
Sollen wir uns das ansehen?
Ein kurzes Gespräch genügt, um einzuschätzen, was in Ihrem Betrieb sinnvoll ist — und was nicht.