Email & communication
WhatsApp for businesses
Answering on the channel customers use
What this is about
Many customers prefer writing to calling. We integrate WhatsApp so that messages end up in the system instead of on a private phone, with cover arrangements, a log and a sound data protection basis.
What is included
- Business account with a verified number
- Messages in the business system instead of on private devices
- Templates for recurring replies
- Responsibilities and cover
- Data protection notices and archiving
Process
How we go about it.
Check
Does the channel suit your customer base?
Set up
Account, number, templates, integration.
Test
Run through the workflows with the team.
Operate
Keep an eye on response times and quality.
Frequent questions
This is what we are often asked.
Does this need a phone of its own?
No. When connected through the official interface, everything runs in the system.
Is this permissible under data protection law?
Yes, with a notice, a defined purpose and regulated storage. Without rules it becomes risky.
What happens after closing time?
An automatic reply with opening hours and an emergency route, which is better than silence.
Sollen wir uns das ansehen?
Ein kurzes Gespräch genügt, um einzuschätzen, was in Ihrem Betrieb sinnvoll ist — und was nicht.